Contact Us
We're here to help! Get in touch with our support team for assistance with your eSIM questions or issues.
Customer Support
For general inquiries, technical support, purchase issues, or activation problems.
Response time: Within 48 hours during business days
Privacy & Data Protection
For privacy policy questions, data protection inquiries, or requests regarding your personal information.
For GDPR and data protection requests
How to Contact Us
Email Support
The best way to reach us is via email. When contacting support, please include:
- Your device model and operating system
- Description of your issue or question
- Transaction ID or purchase receipt (if applicable)
- Screenshots or error messages (if applicable)
- Your user ID or device identifier (if available)
Response Times
We aim to respond to all inquiries within 48 hours during business days (Monday-Friday). For urgent issues, please mark your email as "Urgent" in the subject line.
What to Include in Your Email
Subject Line Example:
[Support Request] eSIM Activation Issue - iPhone 14
Email Body Should Include:
- Clear description of the issue
- Steps you've already tried
- Device information (model, OS version)
- Any error messages you've seen
- Transaction details if related to a purchase
Before Contacting Us
You might find the answer to your question in our resources:
Quick Contact Information
Need help with something else? Check out our FAQ section or browse our blog for guides and tips.